Provide expert IT Operations support to employees across a globally distributed organization.
Mentor and coach other IT Operations team members and help them troubleshoot complex issues.
Lead root-cause analysis for recurring or high-impact operational issues and implement scalable improvements.
Tines provides an intelligent workflow platform that applies AI, automation, and integration to drive business results. Founded in 2018 with co-headquarters in Dublin and Boston, the company serves a diverse range of customers from startups to public companies and fosters a culture of simplicity, speed, and soundness.
Administer on-prem and cloud systems: servers, virtualization, and endpoint management.
Manage Active Directory, Azure AD, group policy, and user access with security and compliance.
Lead incident response, maintain documentation, and serve as escalation point.
Climate First Bank is a Florida Benefit Corporation and FDIC-insured commercial bank offering sustainable banking services including solar, residential, commercial, and SBA loans. The bank is a Certified B Corporation with a mission-driven team focused on environmental and social justice, operating with branches in Florida and a growing digital presence.
Monitor system-generated alerts and respond to support requests via phone, email, and ticketing systems.
Triage infrastructure, endpoint, network, and security alerts while troubleshooting first-level technical issues.
Collaborate with Tier 2 and Tier 3 technicians and maintain accurate ticket documentation for escalations.
Our partner is a technology-focused organization that delivers managed IT and network operations services. They foster a collaborative remote culture and support career growth through continuous learning and certification reimbursement.
Plan and execute Microsoft 365 migrations with focus on SharePoint and Exchange.
Perform migration assessments, testing, cutovers, and post-migration validation.
Automate tasks using PowerShell and collaborate with project teams.
Skaylink is a cloud technology provider and part of Vodafone, delivering cloud migrations, security solutions, and modern work projects for enterprise customers. It fosters an innovative and collaborative culture that values expertise, passion, and diversity.
Design and maintain enterprise architecture for Modern Workplace, including endpoint management and collaboration platforms.
Define roadmap for Microsoft 365, Intune, and AI-powered workplace tools, ensuring governance and security.
Establish architecture standards and guide technical teams on device management and Zero Trust policies.
HBK, formed from the merger of Brüel & Kjær and HBM, is a global leader in sensors, data acquisition, and analytics for R&D and production. With over 3,500 employees worldwide and facilities in multiple countries, they are a top-three supplier in their market segments.
Act as Tier 2 Technical Support escalation point for Microsoft 365 issues.
Monitor and coordinate tickets in DFM, assess resolution quality, and implement solutions.
Provide additional support including upskilling, onboarding new SMEs, and training ambassadors.
The company connects freelancers with clients needing specialized IT support. It operates as an online platform with a global workforce of independent contractors.
Provide Level 2 technical support across assigned clients within the CMMC Service Delivery pod, resolving issues across Microsoft 365, Google Workspace, endpoints, identity, and security platforms.
Troubleshoot and resolve technical issues while maintaining clear ticket documentation and adhering to established escalation and change management procedures.
Deliver technical support in accordance with CMMC, NIST SP 800-171, and other security requirements, handling Controlled Unclassified Information (CUI) with care.
SugarShot is a managed services provider (MSP) and part of Treeline, a technology services organization spanning managed IT, cybersecurity, compliance, and advisory services. They are building a dedicated Technical Services pod to support clients with CMMC and other regulated technology requirements.
Administer Okta integrations (SSO, provisioning, workflows, device trust) across enterprise applications.
Build and maintain integrations between IAM and adjacent systems (Vanta, Vectra, CrowdStrike, Netskope, CyberArk).
Serve as a senior systems resource across IT Operations, taking on broader systems administration responsibilities as needed.
Smarsh empowers customers to manage risk and unleash intelligence in digital communications. With over 6500 organizations and sustained growth, they are recognized by Gartner and Forrester and listed on the Inc. 5000.
Lead vendor communications assessments to identify communication capabilities across third-party platforms.
Develop compliance strategies to ensure platforms meet regulatory requirements for archiving and retention.
Act as subject matter expert on M365 collaboration tools, guiding governance and integration efforts.
Fitch Group is a global financial services company providing credit ratings, research, and analytics. It is a large organization with a professional culture focused on compliance and risk management.
Provide first-line and second-line technical support for hardware, software, and cloud applications across a remote organization.
Manage user accounts, device deployment, and ticket documentation following security and compliance standards.
Collaborate with Systems Administrators and vendors to resolve escalated issues and maintain endpoint compliance.
PRO-spectus, is a company focused on improving patient lives through supportive and dedicated teamwork. They foster a culture of collaboration and professional growth with a compassionate team.